Refund and Returns Policy

We are committed to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we’re here to make the return and refund process as simple as possible. Our 30-day Return and Refund Policy is designed to offer you peace of mind when shopping with us.

30-Day Return Guarantee

We want you to be completely satisfied with your Satnok purchase. If, for any reason, you are not satisfied with your order, you have 30 days from the date of delivery to initiate a return. Whether the product doesn’t meet your expectations or you’ve simply changed your mind, we’re here to assist you throughout the return process.

How to Initiate a Return

Initiating a return with Satnok is easy. Simply follow these steps:

  • Log in to your Satnok account on our website.
  • Go to your order history.
  • Select the item(s) you wish to return and follow the provided instructions to complete the return request.

Once your return request is received, our customer service team will review it promptly and provide you with further instructions on how to proceed.

Conditions for Returns

To ensure a smooth return process, please abide by the following conditions:

  • The product must be in its original condition, unused, and in its original packaging.
  • Include all the accessories, tags, and any additional items that came with the product.
  • Ensure that the return package is securely sealed to prevent damage during transit.

Refund Process

Upon receiving your returned item and verifying its condition, we will initiate the refund process. The refund will be issued for the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

Damaged or Defective Items

In the unlikely event that you receive a damaged or faulty item, please contact our customer service team immediately. We will guide you through the necessary steps to resolve the issue, whether it involves a replacement or a refund.

Contact us

Support – 24/7
Store name: Satnok
Store Mail: support@satnok.com
Store Phone: +1 585-832-0383
Store Location: 134-13 Booth Memorial Ave, Flushing, NY 11355, USA

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